Public speaking, presentation skills, listening and giving feedback, coaching, writing business emails, writing web content, writing reports and proposals, assertive communications
Excel, Access, Word, Visio, PowerPoint and Drupal website construction
Customer relations, telephone skills, effective email communications, teamwork
Communication, organizational climate, commitment, customer focus, continuous improvement, ability to handle tension
Continuous improvement (including Lean)
Required skill for leaders in the SoN, both for internal projects and university-wide
The mode of organizational work in the SoN; strong skills as a team leader or team facilitator are valued in the SoN
Content is derived from Thomas H. Davenport's "Thinking for a Living: How to Get better Performance and Results from Knowledge Workers."