Knowledge Worker Skills


Public speaking, presentation skills, listening and giving feedback, coaching, writing business emails, writing web content, writing reports and proposals, assertive communications


Excel, Access, Word, Visio, PowerPoint and Drupal website construction

Customer Service

Customer relations, telephone skills, effective email communications, teamwork


Communication, organizational climate, commitment, customer focus, continuous improvement, ability to handle tension

Problem Solving

Continuous improvement (including Lean)

Project Management

Required skill for leaders in the SoN, both for internal projects and university-wide


 The mode of organizational work in the SoN; strong skills as a team leader or team facilitator are valued in the SoN

Content is derived from Thomas H. Davenport's "Thinking for a Living: How to Get better Performance and Results from Knowledge Workers."