Faculty, Staff and Students of the School of Nursing,
Technology Innovations in Education in Research (TIER) provides curricular technology support, client services and digital media production for the School of Nursing. Our media and IT professionals build our services on the foundation provided by UW-IT and other campus services. TIER has been working hard all year to improve our services for Faculty, Staff and students in the School of Nursing. Some of our current priorities include expanded curriculum support for the BSN and DNP, upgrading our infrastructure, and building capacity in our help desk to provide effective and prompt service.
There are two main contact points for TIER services and support:
Our re-vamped help desk in T-440 is focused on providing great service to our Faculty and academic departments to support their teaching and research. They can help with questions or issues relating to computing or digital technologies, printers, desktop setup, mondopads or Canvas. Please don’t hesitate to get a ticket started: email@example.com, phone, or walk-in. The TIER service desk is now also open to Nursing students. Our new student employees will be happy to triage your student’s technical issues and connect them with the technology support they need.
Our digital media professionals in T-647 are focused on curricular support and video/interactive production services. Our educational technologist is available to discuss your course needs. She can provide guidance on which technologies can help you accomplish your learning goals with students. We also now offer video production and documentary work in HD and 4K formats, as well as interactive case studies and instructional components! Please contact Chris Gambol, our lead video producer, to discuss your production needs. A recent sample of their production work is the SON 2014 Student Welcome video featured on the School of Nursing website.
Many important projects are underway, including a major upgrade of the network wiring on floors 4, 5 and 6 in the T-Wing, as well as the online application for undergraduate admissions expected for Fall 2015. This year, as part of our modernization efforts, you can expect improvements to our network, our file storage solutions, remote access, and our lecture capture services. Thank you for your patience and support as we continue to develop new offerings for the School of Nursing. Your success is our primary goal.
An important clarification: most TIER support and services are provided without additional fees. Billing charges typically only are incurred by grants and external departments. If you have any questions regarding fees and billing, for example: PCE and grants, please do not hesitate to contact me for clarification.
As we begin the new 2014-2015 Academic Year, I want to encourage you to contact TIER when you have any technology, computer or media questions. We’re happy to help when we can, or to otherwise get you connected with the resources and services you need.